General conditions of sale

General Conditions of Sale

RETURN/EXCHANGE POLICY:
In accordance with the directive of the European Parliament and of the Council on consumer rights, the customer has a right of withdrawal that he can exercise, without having to justify reasons, within a period of fourteen working days from receipt of the items. In addition to this 14-day withdrawal period, there is a maximum period of 14 days during which the customer must return the product(s) to the sender. Only unworn, unwashed items returned in their original packaging with their label will be accepted. Returned items must be in a condition to be resold. You then have the choice: - To be reimbursed (see shipping conditions). - To exchange your item When you place an order, you will receive an email confirming your payment. This email is only an acknowledgement of receipt and does not constitute acceptance of your order. We strive to ensure the accuracy of the information provided on the site, however, there may be errors, such as the price of the products, photographs or their availability in stock. If a product ordered contains any inaccuracy of this type, we will contact you to notify you and decide together on the course of action to follow. Your order will not be truly validated until the email is sent to you confirming that your order is being prepared. Only the products listed in this email will be sent to you. The information contained in these General Conditions and the details appearing on this site do not constitute an offer to sell, but rather an invitation to contract. No contract may exist between you and us with regard to the products until we have expressly accepted your order. If your order is not accepted and the amount has already been debited, you will be fully refunded. To make a return, you must contact us via this form: https://mariannebymariejordane.com/retour indicating your order number, the item(s) concerned and your wish (exchange or refund).
Returns are free (in metropolitan France). If the amount of the items you keep is over €200, you will receive a full refund for the items you return. If you return your entire order or the amount of the items you keep is less than €200, the €6 delivery fee will be charged and deducted from your refund.

In the event of a refund, Marie Jordane undertakes to reimburse you within a maximum of 30 days from the day your package is received in our warehouses. Refunds are made by crediting the bank card used to pay for the order. Without receipt of said product, we will not be able to proceed with the exchange or refund. For any questions or clarifications relating to these conditions of sale, contact Marie Jordane customer service on 07.68.17.30.73 from Monday to Saturday from 9 a.m. to 7 p.m. Or by email to: info@mariejordane.com.
PAYMENTPayment of the full price is due upon ordering, unless you opt for payment in 3 installments without fees by indicating the code PAYMENT3FOIS before confirming the order. The due dates for payment in 3 installments will apply as follows: 33% of the total amount of the order on the date of purchase 33% of the total amount of the order 30 calendar days following the date of purchase Balance of the total amount of the order 60 calendar days following the date of purchase Bank details are transmitted to our server in an encrypted manner by the SSL (Secure Socket Layer) protocol via the PAYPLUG solution. Marie Jordane does not have knowledge of the card numbers and PAYPLUG does not store these numbers on its server. No person has access, either electronically or in print, to the bank details of its customers.
GENERAL TERMS OF USEBy accessing this site and the information it contains, the user acknowledges having read these general terms of use and agrees to comply with them. Marie Jordane reserves the right to modify this notice at any time. The user therefore agrees to consult it regularly. THIS SITE IS SUBJECT TO FRENCH LAWThe majority of the content and services on this site are offered in French and therefore comply with French law. This site is an information site aimed at both Marie Jordane customers and non-customers. Some of these products and services may be reserved for customers domiciled in France. The user is informed that use of the Internet does not guarantee the confidentiality of correspondence; It is up to him to take all appropriate measures to protect his own data and/or tools.INFORMATION PROVIDEDThe content made available on this site is provided for information purposes and is subject to change without notice. Marie Jordane, the publisher of the site, makes every effort to provide users with quality information and/or tools, but cannot be held responsible for any direct or indirect damage that may result from accessing or using this site.Despite all the care taken, a certain number of risks are inherent in the electronic transmission of information: delays, omissions or inaccuracies may occur. Therefore, Marie Jordane cannot guarantee the accuracy, reliability and completeness of the information on this site and cannot be held responsible for errors, a lack of availability of information and updates, inaccuracies and/or the presence of a virus when accessing this site. This site includes information made available by external companies or hypertext links to other sites that were not developed by Marie Jordane. The existence, on this site, of a hypertext link leading to another site does not constitute a validation of this other site or its content. Consequently, it is up to the Internet user to use this information with discernment and critical thinking. Marie Jordane cannot be held responsible for the information, opinions and recommendations formulated by these third parties. Similarly, Marie Jordane cannot be held responsible in the event of misuse of the site by the user or in the event of temporary unavailability of the site (force majeure, maintenance period or technical incident, whatever it may be). The user is solely responsible for the use of the information on this site and the consequences that may result, in particular with regard to decisions taken and actions undertaken on the basis of this information.PRICINGAccess to this site is free, excluding Internet service providers and excluding telephone communication costs which are billed directly by the operators.DATA PROTECTION AND FREEDOMIn accordance with Law No. 78-17 of January 6, 1978, Internet users are informed that personal data concerning them is processed for administrative and commercial management purposes. They are intended for the company Marie Jordane as the data controller, as well as for any company in the group to which the company Marie Jordane belongs and/or contractual and/or commercial partners. Internet users have, depending on the case, a right of access, opposition for legitimate reasons or to commercial prospecting as well as rectification, addition, updating, blocking and deletion of inaccurate or incomplete data by writing to Marie Jordane SAS -- 25 bis rue Nollet -- 75017 PARISINTELLECTUAL PROPERTY RIGHTSThis site must be considered as an inseparable whole. This site and all the elements appearing on it (information, data, text, sounds, images, drawings, graphics, distinctive signs, logos, brands) are the exclusive property of the company Marie Jordane or its partners. All of these elements are subject to the provisions of the Intellectual Property Code and as such, are protected against any use not authorized by law or these conditions of use. Reproduction of these elements is authorized only for information purposes and/or copies or reproductions intended for strictly private and personal use. Any other reproduction, representation or distribution, in whole or in part, of the content of this site, on any medium or by any process whatsoever, is prohibited. Failure to comply with this prohibition constitutes an infringement that may incur the civil and criminal liability of the infringer. In particular, it is strictly prohibited to use or reproduce the name "Marie Jordane" and/or its logo, alone or in combination, for any purpose whatsoever, and in particular for advertising purposes, without the prior written consent of the company Marie Jordane. Similarly, downloading or any other form of copying software or information present on the Marie Jordane company site does not confer any rights over them. It is strictly prohibited to reproduce them (in whole or in part), to transmit them (electronically or in any other way) and to modify them. It is also prohibited to use the Marie Jordane company website for public or commercial purposes without the prior written permission of the Marie Jordane company.HYPERLINKSThe establishment of hyperlinks on this site to other resources on the Internet does not constitute a validation of these resources or their content and cannot engage the responsibility of the Marie Jordane company, publisher of this site. Any hyperlink to this site must be expressly authorized in advance by Marie Jordane, which reserves the right to remove this link at any time. DATA CONTROLLER AND PURPOSE The personal data collected on this site are collected by Marie Jordane, publisher of the site, in its capacity as data controller and will be used for the following purposes: processing requests for information, establishing statistics, carrying out prospecting activities. Depending on the case, Internet users have the right to access, object for legitimate reasons or to commercial prospecting, as well as to rectify, supplement, update, block and delete inaccurate or incomplete data by writing to Marie Jordane SAS -- 25 bis rue Nollet -- 75017 Paris. CHARACTERISTICS ON THE USE AND COLLECTION OF DATA You are not obliged to answer all or part of the questions asked of you. The mandatory nature of the communication of information is indicated by the presence of an asterisk.TERMS OF EXERCISING YOUR RIGHTSYou may, at any time, in accordance with the law, object to the processing of information concerning you, access it, have it rectified, by sending an email to the webmaster. You may, at any time, object to the communication of your data to third parties or to their use by the data controller, for commercial purposes, under the conditions indicated above.COOKIES – CONNECTION WITNESSESInternet users are informed that, when accessing the site "www.mariannebymariejordane.com", no cookie stores information temporarily in memory or on their hard drive while browsing the site, except for specific features specific to other services offered. Internet users acknowledge having been informed of the possibility for the company Marie Jordane to temporarily store cookies on the user's hard drive as part of the visit to the site. The cookie is a block of data, which does not allow users to be identified, but is used to record information relating to the user's navigation on the site. The user can refuse cookies according to the procedure described at the following address: http://www.cnil.fr.